Eligibility of coverage under the terms and conditions of your specific plan is verified and service instructions are then sent to you via email.Ī local authorized service center will contact you to setup a convenient on-site service appointment. Your claim request is reviewed by a specialist to assure that all information and documentation are accurate. Alternatively, you may call Customer Service at (800) 905–0443 option 3 for assistance with your claim. Choose the “File a Claim” link from the Quick Links menu. File your claim To file a claim: Simply login to your CustomerCare account. Select the membership you would like to file a claim for. After successfully finalizing in-depth quality control testing, we return your unit to you fully repaired!ġ. The product then goes through a comprehensive repair and testing process. Your unit is routed to a qualified service technician for examination and problem duplication. Product inspection Once received by the authorized servicing facility, the package contents is inspected and recorded.
Your unit arriving safely to us is a top priority and we stress the importance of taking extra precaution to make sure everything is packaged securely.Ĥ. Make sure to package your unit securely so that it arrives at the service facility safely. Sending your product Carefully follow the service instructions sent to you.
Our claims department will review the problem(s) you've described with your unit and respond with instructions on proceeding with your claim.ģ.
We review your claim request and send you service instructions via email within 24-72 hours.
Alternatively, you may call Customer Service at (800) 905–0443 option 1 followed by option 2 for assistance with your claim.
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